Privacy policy

COZYROVER · YOUR PRIVACY MATTERS

Last updated: October 26, 2026

At Cozyrover, we believe that a lovely shopping experience begins with trust. Whether you're discovering our botanical soaps, choosing a thoughtful gift, or simply exploring our collection, we value your privacy and want you to understand how your personal information is handled.

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Your Data

Your Choices

01. About This Policy

Cozyrover operates the online store at cozyrover.store, offering handcrafted-style soaps, botanical cleansing products, decorative soaps, and thoughtful gifts.

Our store is powered by Shopify. This Privacy Policy explains how personal information is collected, used, shared, stored, and protected when you visit our website, place an order, create an account, or communicate with us (collectively, the "Services"). Where this policy conflicts with our Terms of Service regarding personal information, this policy governs.

02. Information We Collect

Depending on how you interact with our store, we may collect the following categories of personal information:

Contact Information: Name, email address, telephone number, billing address, and shipping address.
Order & Payment Information: Products purchased, order history, payment details, payment confirmations, returns, and exchanges.
Account Information: Login credentials, preferences, account settings, and saved shopping information.
Shopping Activity: Products viewed, items added to your cart or wishlist, and interactions with our website.
Device & Usage Data: IP address, browser type, device information, cookies, and website activity.
Customer Communications: Messages, inquiries, feedback, and information shared with our customer care team.

Personal information means information that identifies or can reasonably be linked to an individual. It does not include properly anonymized or de-identified information.

03. How We Collect Information

We may collect information directly from you when you place an order, create an account, subscribe to updates, or contact us.

Some information is collected automatically through cookies and similar technologies when you browse our website.

We may also receive information from Shopify, payment providers, delivery partners, service providers, and other partners involved in operating our store.

04. How We Use Your Information

We use personal information to operate our store and provide a convenient shopping experience. This may include:

Processing payments and fulfilling orders.
Arranging shipping, deliveries, returns, and exchanges.
Providing customer support and responding to inquiries.
Managing customer accounts and shopping preferences.
Improving our website, products, and customer experience.
Sending promotional communications and personalized offers where permitted.
Detecting fraud, protecting our Services, and maintaining security.
Complying with applicable laws and legal obligations.

05. Cookies & Website Technologies

Our website uses cookies and similar technologies to support essential store functions, remember preferences, understand website performance, and, where applicable, provide personalized advertising.

You may manage cookies through your browser settings and any privacy or cookie preference tools made available on our website. Disabling certain cookies may affect the functionality of the store. Where required by law, we will seek consent before using non-essential cookies.

06. Shopify & Our Service Providers

Cozyrover is powered by Shopify, which provides the technology that enables our online store, checkout, payment integrations, and other shopping features.

Shopify and our authorized service providers may process personal information to operate, maintain, secure, and improve the Services. Shopify may also process information for its own purposes in connection with certain enhanced features, as described in its privacy notices.

Learn more through the Shopify Consumer Privacy Policy and Shopify Privacy Portal.

07. Sharing Your Information

We may disclose personal information when reasonably necessary to operate our business, including with:

Shopify and technology service providers.
Payment processors and financial service providers.
Shipping carriers and fulfillment partners.
Customer support, analytics, and cloud service providers.
Marketing and advertising partners, where applicable.
Affiliated businesses or parties involved in a business transfer.
Regulatory authorities or other parties when required by law.

We may also disclose information at your direction or with your consent. Certain advertising-related disclosures may qualify as a sale or sharing of personal information under applicable privacy laws, and eligible customers may have the right to opt out.

08. Marketing Communications

We may send you updates about new soap collections, seasonal gifts, special offers, and other Cozyrover news where permitted by law.

You can unsubscribe from promotional emails at any time using the unsubscribe link in our messages. Even if you opt out of marketing, we may still send essential communications about your orders, account, or customer service requests.

09. Your Privacy Rights

Depending on your location and applicable law, you may have the right to:

Request access to the personal information we hold about you.
Request correction of inaccurate information.
Request deletion of eligible personal information.
Request a portable copy of your information.
Opt out of certain targeted advertising, sale, or sharing activities.
Withdraw consent where processing is based on consent.
Appeal certain privacy request decisions where applicable.

You can submit a privacy request by contacting service@cozyrover.store or through applicable privacy controls provided by our store or Shopify. We may need to verify your identity or an authorized agent's authority before completing a request. We will not discriminate against you for exercising applicable privacy rights.

10. Data Security & Retention

We use reasonable measures intended to protect personal information and work with service providers that support secure online transactions.

However, no website, electronic transmission, or security system can be guaranteed to be completely secure.

We retain personal information for as long as reasonably necessary to provide our Services, maintain accounts, fulfill orders, resolve disputes, enforce agreements, and comply with applicable legal requirements.

11. Children's Privacy

Our Services are not intended for children under the age of majority in their jurisdiction, and we do not knowingly collect personal information from children. If you believe a child has provided personal information to us, please contact us so that we can review and address the matter. As of the date of this policy, we do not have actual knowledge that we sell or share personal information of individuals under 16 as defined by applicable law.

12. International Data Transfers

Because we use Shopify and other service providers, personal information may be transferred to, stored in, or processed in countries outside your place of residence.

Where required for transfers from the European Economic Area or United Kingdom, we rely on applicable legal safeguards, such as adequacy decisions, Standard Contractual Clauses, or equivalent approved transfer mechanisms.

13. Third-Party Websites

Our website may contain links to third-party websites, social media platforms, or external services. Their privacy practices are governed by their own policies. We encourage you to review those policies before providing personal information. We are not responsible for the privacy practices of websites that we do not control.

14. Privacy Complaints

If you have concerns about how we handle personal information, please contact us first so we can review your concerns. Depending on where you live, you may also have the right to appeal our response or submit a complaint to your local data protection authority.

15. Changes to This Policy

We may update this Privacy Policy to reflect changes in our Services, business practices, or legal obligations. Any updates will be published on this page with a revised "Last updated" date, and we will provide additional notice where required by law.

YOUR TRUST MATTERS